Terms & Conditions
Please be aware that when you place an order for items from our website (Previns Ltd) you are accepting these terms and conditions. Please read these terms carefully, and print and keep a copy of them for your reference if required.
We would like you to be reassured that if you have received an order with which you are not 100% satisfied, please contact us and we will do all we can to address the matter thoroughly. Please call us direct on 01162 260 4882 or email us at firstname.lastname@example.org we’ll get back to you promptly.
As valued customers we appreciate that you may need to cancel your order. To do this you must contact us within 7 days of your order date phoning 01162 260 4882 or email us at email@example.com. Our office hours are Monday to Friday – 0930 to 1730.
You may return goods (unopened) within 7 days of receipt. Please note that we will inspect these items thoroughly to make sure they are in reasonable condition, we will refund or provide a replacement as necessary.
If the returned items are not in an acceptable condition we reserve the right to refuse a refund. Please be advised that we can only make refunds via the credit/debit card used for the associated transaction. If you cancel, you must return the goods to us. You must ensure that the goods are packaged adequately to protect against damage. This cancellation policy does not affect your legal rights.
Unfortunately we cannot refund the cost of postage incurred by returning the item(s) to us, nor will the original cost of delivery, unless you have received damaged or faulty goods. In the instance that items are found to be damaged or appear faulty, please return them to us at Previns Limited, Unit A1, bridge Park Road, Bridge Industrial Estate, Thurmaston, Leicester, LE4 8BL
Please note that all prices shown are in UK Pounds Sterling.
Here at Previns, all necessary precautions are taken to deliver your order to your UK address within 7 working days of receipt of order. However, there may be circumstances beyond our control that lead to delays. We cannot guarantee exact delivery dates and cannot be held responsible for delays in the event of any unforeseen problems. Once we become aware of any issues relating to a delivery, we will advise you and offer an alternative solution where possible.
Currently all deliveries are dispatched via either Royal Mail or by courier. Please note that we cannot take any responsibility for any issues relating to quality of service or disruption on their part.
Orders placed with Previns can be sent anywhere within UK mainland. We offer FREE bulk buy P&P on any orders with a value above £40.
You will need to email us for a postage quotation on any orders outside of UK Mainland.
As valued customers, we want you to be satisfied with our products and our high quality of service at all times.
If you are not happy with our products, we would encourage you to please contact us and we will endeavor to correct any issues that you have.
Your consumer protection rights are not affected by our terms & conditions. UK Laws currently in force are:
- The Trade Descriptions Act 1968
- The Consumer Credit Act 1974
- The Consumer Protection Act 1987
- The Sale of Goods Act 1979 (as amended)
- The Supply of Goods and Services Act 1982
- The Unfair Contract Terms Act 1977 and the 1994 Regulations
Please note that we will protect your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information to any third party.
Please call us direct on 01162 260 4882 or email us at firstname.lastname@example.org if you are unhappy with our products or service and wish to register a compliant. On receiving any complaint will respond promptly and take appropriate action. We shall acknowledge any complaint within a timely manner.
The contract for the sale of goods and / or services by Previns Limited from our website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. These Terms and Conditions do not affect your statutory rights as a consumer.
Content of our website (Previns Limited) may not be reproduced or stored in any form whatsoever without our express written permission.
Previns Limited is registered in England No: 07678483